Question 1

Where are you located?

Accepted Answer

We're based in Ascot Vale, in Melbourne. We offer our full range of services in a calm, eco-luxe environment.

Ascot Vale salon: 179 Union Road, Ascot Vale [Google maps]

Question 2

What services do you offer?

Accepted Answer

We offer a wide range of hair services, specializing in creative colour, corrective colour, balayage, and cuts tailored to all hair types. We also provide Head Spa services in our private treatment room.

Our talented team can work with you to create a custom look, starting with a free consultation.

Question 3

Do you offer consultations?

Accepted Answer

Yes! We provide complimentary consultations to discuss your hair goals, assess your hair health, and develop a personalised plan that’s right for you.

To book a consultation, either call the salon, or book online.

Question 4

How do I book an appointment?

Accepted Answer

You can book your appointment online through our website or by giving us a call. We also welcome walk-ins when availability allows, though we recommend booking in advance.

Question 5

Can I book with a specific stylist?

Accepted Answer

Of course! In fact, we encourage you to book with the stylist of your choice. Especially if there's something specific, or an area of expertise that you need, such as creative colour or curly cuts.

Have a look on our team page and decide who might be the best fit for you – the whole team at Earth to Betty is here to make you feel your best.

Question 6

How can I find the best stylist for my specific hair needs?

Accepted Answer

We know that finding the right stylist is key to loving your hair! At Earth to Betty, each of our stylists has unique strengths, from creative colour and corrective work to balayage and curly hair expertise. To help you find your perfect match, we offer free in-person consultations where we can discuss your hair goals and connect you with the stylist best suited to bring your vision to life.
 
You can also check out our website or social media, where we showcase each stylist’s specialties and recent work. And, of course, feel free to reach out – our team is here to help guide you to the stylist who best aligns with your style and needs!

Question 7

Do you have stylists who specialise in curly hair?

Accepted Answer

Absolutely! We have stylists who specialise in curly hair and are trained to work with and care for all curl types.

Question 8

What if I’m not fully satisfied with my service?

Accepted Answer

We want you leaving the Earth to Betty salon feeling your absolute best. If you have any concerns, please let us know. We invite all clients to fill out a feedback form after their appointment, and we’ll happily follow up to ensure you’re fully satisfied.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, EFTPOS, and AFTERPAY. For your convenience, we can also process payments via digital wallets at both locations.

Question 10

Can I get a quote before my appointment?

Accepted Answer

Absolutely! We believe in transparency, so we always provide an in-person quote before we begin your service. This way, you’ll know exactly what to expect, with no surprises.

For a more accurate estimate tailored to your hair’s unique needs, we also offer free in-person consultations. During this consult, we can discuss your goals, assess your hair and provide a detailed quote for the service.

This ensures you’re fully informed and confident about your choices with us at Earth to Betty.

Book a consult online, or over the phone.

Question 11

How often should I rebook my appointments?

Accepted Answer

To keep your colour fresh and your hair looking its best, we recommend rebooking every 6-8 weeks for colour and every 8-12 weeks for cuts, though this can vary depending on your individual needs.

Question 12

How much does a haircut cost at Earth to Betty?

Accepted Answer

Our haircut prices vary based on the stylist’s experience level and the specific needs of your hair. Generally, haircuts start at $100 and may increase depending on the length, thickness and style or complexity. You can have a look at our pricing on the website.
 
To ensure complete transparency, we’re happy to provide a personalised quote before starting any service. If you’d like a more detailed estimate, feel free to book a free in-person consultation with us. This way, we can assess your hair, discuss your style goals, and give you an accurate price tailored to your needs.

Question 13

Is Earth to Betty an inclusive space for LGBTQI+ clients?

Accepted Answer

Absolutely! At Earth to Betty, inclusiveness is at the heart of everything we do. We proudly welcome clients of all identities and orientations and strive to create a safe, affirming environment for everyone.

Our team is here to listen, respect, and celebrate what makes you unique. Whether it’s finding a style that feels like “you” or simply enjoying a welcoming, comfortable space, we’re dedicated to making Earth to Betty a place where you can truly be yourself.

Question 14

What makes Earth to Betty eco-friendly?

Accepted Answer

We’re proud members of Sustainable Salons. This means we recycle all waste, including hair and leftover colour.

All of our products are vegan, fair-trade, low-tox, and Australian-made – each hand-selected through extensive research to minimise our environmental footprint.

Question 15

What brands do you use?

Accepted Answer

At Earth to Betty, we’re committed to using only the best cruelty-free and vegan products. For colour, we work with EVO and O&M – both brands known for low-tox, high-quality formulas that deliver vibrant, lasting colour without compromising on ethics.
 
For styling, we also use EVO, which offers a range of eco-conscious, professional styling products that keep your hair looking its best while staying kind to the planet. And for added hair strength and shine, we trust Olaplex to maintain your hair’s health during colour treatments.
 
Each product we use aligns with our mission of hair without harm, allowing you to enjoy beautiful results with a lighter footprint!

Question 16

Are all your products vegan and cruelty-free?

Accepted Answer

They sure are! All of the products we use at Earth to Betty are 100% vegan and cruelty-free. We only partner with brands that share our commitment to ethical, sustainable practices.

Question 17

What's different about the colour you use?

Accepted Answer

Earth to Betty is founded on being safe for you and the environment. Low-tox colour means our colouring products are formulated with fewer harmful chemicals, making them a safer choice. All of our tints and glosses are PPD, Ammonia & resorcinol free.

It's all part of our mission to reduce our impact on waterways and provide safer choices for our clients.

Question 18

Are your services safe for sensitive skin or allergies?

Accepted Answer

Our gentler, vegan products are generally well-suited for sensitive skin. However, if you have specific allergies or sensitivities, please let us know so we can discuss suitable products and services. We're here to help and make your experience as smooth and pain-free as possible!

Question 19

What values does Earth to Betty stand for?

Accepted Answer

At Earth to Betty, our values are the foundation of everything we do. We’re committed to being ethical, sustainable, inclusive, friendly and creative in all aspects of our work. Our mission – hair without harm – reflects our dedication to minimising our environmental impact through vegan, cruelty-free and low-tox products.
 
We value transparency and inclusivity, creating a space where everyone feels welcome, respected and celebrated. Our commitment to sustainability and community inspires us to continually improve and provide a salon experience that’s both beautiful and meaningful. At Earth to Betty, you’re part of something that’s as good for you as it is for the planet.

Question 20

Are all the colours and products Vegan friendly and cruelty free?

Accepted Answer

Yes! everything we use in the salon from the drinks we serve to every product, shampoo, colour and bleach, is vegan friendly and cruelty free.

Question 21

What should I expect when I visit Earth to Betty?

Accepted Answer

From the moment you walk in, you’ll be greeted by friendly staff, the calming scent of essential oils, and be surrounded by plants in a soothing atmosphere. Our goal is for you to feel relaxed, pampered, and fully confident in your stylist’s hands.

Question 22

How should I prepare for my curly haircut appointment?

Accepted Answer

We love working with curls! To help us bring out the best in your natural texture, please come in with clean, untied and naturally dried hair. Avoid clipping or styling it before your appointment – this helps us see how your curls naturally fall, so we can shape them to perfection.
 
After we’ve crafted your cut, you’re welcome to stay for a luxurious wash, treatment and diffused dry to see the final look fully styled. We’re here to make sure your curls look their best, from the initial cut to the final bounce!

Question 23

How should I prepare for my colour appointment?

Accepted Answer

To ensure the best possible colour results, we kindly ask that you arrive with clean hair – free of any products, including grey cover sprays or heavy styling products. This helps our stylists apply your colour smoothly and evenly, and ultimately will give you the best looking hair possible.
 
For lasting, vibrant colour, we recommend using salon-quality home care products. High-quality products not only help maintain your colour but also keep your hair healthier between visits.
 
We want to get the download of your full hair history! Things like if you've used any at-home colour, if you’re a swimmer, or if you’re using supermarket shampoos – all of these things can have chemical reactions and we can make sure to tailor your service and give you beautiful, long-lasting results.

Question 24

Can I bring my own products to use?

Accepted Answer

We use carefully selected products aligned with our sustainability and quality standards. However, if you have a specific need or product preference, feel free to discuss it with your stylist.

Question 25

What’s the best way to travel to Earth to Betty’s Ascot Vale location?

Accepted Answer

Ascot Vale LocationBy Tram: The Route 57 tram travels along Maribyrnong Road, with a stop close to our Ascot Vale salon.By Train: The closest train station is Ascot Vale Station on the Craigieburn line, about a 10-minute walk to the salon.Parking: There is free parking available along Maribyrnong Road and in nearby side streets. Please check signs for any time limits. There is unfortunately no close proximity disability parking that goes over an hour. If you require more assistance, let us know and we can direct you. Whether you’re coming by public transport or driving, we’re easy to find and look forward to welcoming you at Earth to Betty.

Question 26

What is your cancellation policy?

Accepted Answer

Life happens, and we totally get it. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours notice. This allows us to offer the spot to another client and keep our schedule running smoothly.
 
If a booking is cancelled or rescheduled within 48 hours of the appointment, we will retain your deposit. We understand that unexpected situations come up, so please reach out if there are extenuating circumstances – we’ll always do our best to be accommodating.

HAIR WITHOUT HARM

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